Linuxweb does offer phone support. we do however prefer not to provide telephone support for the following reasons:
- By offering ticket and chat support, all techs can be on the same page. If the original tech who helped you is not around, others can hop in and offer assistance as needed. This generally results in quicker response times.
- There's a record kept of all chats and tickets. If something does come up, we have the ability to re-read through to see what was (or was not) said or done. It's also an easier way of accurately passing along information such as urls, ssl certs, passwords, etc.
- We will be decentralising our tech support very soon. Why would we do this? We belive that the future is bright for small start up individuals and Linuxweb loves to support these individuals. Hence the decentralised model we are aiming towards.
However, if you'd like to speak with one of us in real-time you are welcome to use our skype chat during business hours Monday - Friday (8.30am - 6.30pm Central African Time). Otherwise you may post your questions or concerns in a ticket and we will be happy to address them.