Knowledgebase

How can I cancel web hosting service?

As much as we hate to see a customer canceling their hosting account with us, the cancellation process is very simple.

  1. Log into your clientzone portal at https://clientzone.linuxweb.co.za
  2. Click on My Services
  3. Find the hosting package you wish to cancel, and choose View Details
  4. Click Request Cancellation at the bottom of the page, and follow the prompts

Our support desk then reviews the request and processes it accordingly.

As per our Terms of Service, cancellation requests must be submitted prior to the 25th of the month. Cancellation requests submitted after the 25th will incur the charge of the month and will then be canceled at the end of the month.

Cancellation requests submitted through Skype Chat, support ticket, email, or any other method can not be honored - you MUST submit a cancellation request.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Why do you want my mother's maiden name?

We ask for things like Mother's maiden name as it's a security question that we request for the account set-up. So many people let their web designers manage their accounts, and sometimes there's...

Why is my website suspended?

Website suspensions occur generally for one of two reasons; Invoice was unpaid In the case of suspension for non payment, per our Terms of Service, invoices are sent out 6 days prior to the...

How do I view my invoice?

To view your invoice please log into our clientzone with your email address and password at http://clientzone.linuxweb.co.za Click on the Invoices icon and you should see a list of your invoices....

Can I pay my bill / invoice by check?

Payments by check will only be accepted for clients who wish to prepay for annual hosting. To arrange a check payment, please submit a help desk ticket so that we can set up payment arrangements.

How do I cancel my domain?

Domains, like hosting accounts, will automatically renew each term, unless you specify otherwise. To prevent a domain from automatically renewing, log into your customer portal and click on My...

Powered by WHMCompleteSolution